Orange Money FAQ

Orange Money is a fast, simple and secure "electronic wallet" that enables you, regardless of your network, to carry out transactions such as sending or receiving money, paying for your shopping and your bills from your phone, be it a basic phone or a smartphone.

You can use Orange Money to :

• Deposit and withdraw money
• Transfer money anywhere in Cameroon

No need to move in order to send money. You can do it wherever you are at anytime. However, you must have enough money in your account. Here are some of the Orange Money advantages:

• Airtime purchase
• Payments in shops
• Online payments on e-commerce websites
• Bills payment

You can also :

• Pay registration fees, examination fees and entrance exam fees
• Pay for transport tickets
• Make savings and contributions
• Make payments via orange money visa card
• Receive your salary

Orange Money is 25% cheaper on cash withdrawals, and enables you to send and pay from your phone. It's instant, secure and reliable, no matter your operator. With Orange Money, you only pay for what you use.

With Orange Money you don't have:

• Recurring charges, you only pay for what you use
• No need to stock money in your account
• Minimum deposit

You reduce the risk of theft and physical aggression due to walking around with cash. You save time and transportation cost. You have confirmation that the recipient has received the amount you sent. You can transfer very small amounts..

You can have an Orange Money account, regardless of your network.

To create an Orange Money account, you can :

• Either do it by yourself for free: via #150# or by downloading the Orange Money Africa Application from the secure Google Play and App Store platforms and following the account creation steps.
• Or get assistance: go to an Orange shop or one of our Orange Money approved distributors where it says "open an Orange Money account", with your mobile phone and an identity document ( NIC, passport/certificate of identity or driving licence), and proof of residence.
• You must be of adult age

NB:

• For minors (aged 14-20), the presence of a legal guardian with their ID is required.
• Creating an Orange Money account is free.
• You do not need to have a bank account in order to open an Orange Money account.

To find your nearest point of sale, call the customer service on 8900 or check the list of points of sale. Or go to the Orange Money application under the "Orange Money plus" menu.

Henceforth, a user can have a maximum of 3 Orange Money accounts. You simply need to be correctly identified on each of your phone numbers, regardless of your network.

You can update your Orange Money account at any Orange agency with a valid identification document..

You will be requested to enter your secret code for all your transactions. Be vigilant and never share it with a third party. Always enter it away from indiscrete eyes. By adopting these simple gestures, you will safeguard your Orange Money account. For more information, contact us by phone on 8900.

There are no charges for creating an Orange Money account, it is free. The following services are also free with Orange Money: Orange Money account management (change of secret code, obtaining the Orange Money account balance and the last transactions history or changing the language), cash deposits, closing an Orange Money account, etc..

Account-to-account transfers via Orange Money are not free. When you transfer money via the Orange Money Africa application, you will be given a full overview of the charges relating to your transactions.

Check the price list HERE.

There are no charges when you pay for your purchases in shops that accept payment via Orange Money.

You can find the rates for bill payments on the price list.

With Orange Money you can pay for:

• Your purchases in shops (However, you must check that the shop/merchant accepts Orange Money as a means of payment).
• The signboard "Orange Money payment accepted here" is clearly displayed on the window or door of shops that accept Orange Money.
• To find the list of shops that accept Orange Money, click here
• Your bills from [ENEO, CANAL+, IROKO+, TV+, CDE, Taxes, Orange Energie].
• School and university fees for you or your loved ones

To check your account balance, you need to access your account.

You must know your 4-digit secret code, dial #150# and follow the steps or check your balance via the Orange Money Africa application.

Your secret code is always required to validate the balance request.

You can save money in your Orange Money account by depositing money into it without withdrawing.

With the Orange Money Africa application, in just a click you can obtain your transaction history of up to 10 days. You can also obtain your transaction listing of up to 180 days by making the request from the Orange Money Africa application.
PS : your first request is free.

Orange Money transaction thresholds are available here

If your Orange Money account is blocked due to :

• an input error,
• a forgotten secret code,
• temporary suspension of your account,
• theft or loss of your SIM card*

You can reset your Orange Money account yourself by :

• dialling #150*66# or
• via the Orange Money Africa application by selecting "forgotten secret code"

NB : You can also contact the Customer Service on 8900 for more details.

You can reset your Orange Money account yourself by:

• Dialling #150*66#
• Via the Orange Money Africa application by selecting "forgotten secret code"

NB : You can also contact the Customer Service on 8900 for more details.

In case of the death of an Orange Money customer, his or her heirs must provide the following documents to collect the amount in the account:

• A handwritten application specifying the deceased customer's phone number
• A certified copy of the customer's death certificate
• A certified copy of a decree of inheritance of the deceased customer
• A legible photocopy of the NIC of the deceased customer's properties administrator

1. To transfer an Orange Money account from a personal number to another personal number, the following conditions must be met:

• Be physically present
• Be identified on both numbers
• Not have an account on the number receiving the account
• Provide the original NIC
• Provide a photocopy of the NIC that identifies both numbers

2. To transfer an Orange Money account from a personal number to a business number, the following conditions must be met:

• Be identified on the personal number
• Be the owner of the OM account on the personal number
• Not have an account on the business number
• Provide the original NIC
• Provide a photocopy of the NIC that identifies the personal number

3. To transfer an Orange Money account from a business number to a personal number, the following conditions must be met:

• Be identified on the personal number
• Be the owner of the OM account on the business number
• Not have an account on the personal number
• Provide the original NIC
• Provide a photocopy of the NIC that identifies the personal number

4. To transfer an Orange Money account from one business number to another business number, the conditions of case 2 are required.

Orange Money gives companies the possibility of having a dedicated account where they can make payments (mission fees, perdiems, salary or bonus payments and other financial transactions) to various recipients (more than 20 people) both internal or external beneficiaries of their company who have an Orange Money account regardless of their network (telephone operator). For more information, write us: service_client.BtoB_om@orange.com